Breakage during shipment

Green · 4th March 2020, 08:23 AM

Thanks Anthony G and Jean. I don't blame the seller because I've received many other items without damage when the package was even less strong than this before. My feeling is the courier people did not use proper procedure in handling fragile packaging this time.

I think I can still get the sarong repaired but that is not the point. I'm disappointed that fedex put the blame on packaging rather than admit their people's improper handling.

Rick · 4th March 2020, 04:50 PM

That's a familiar tactic for FEDEX.
I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers.

The painting arrived, frame smashed to bits; canvas okay.
FEDEX paid for a new frame after much hemming and hawing.
IIRC FEDEX told me that the person who shipped the item had to make the claim.
It was a process, but I got the frame replaced on their dime.

David · 4th March 2020, 05:40 PM

Was no additional insurance taken out before this sheath was shipped?

RAMBA · 4th March 2020, 08:45 PM

Seems like a truck has run over it!

Packaging seems more than adequate. Just careless "who cares" handling from the shipper.

4th March 2020, 08:23 AM	#1
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 320	Thanks Anthony G and Jean. I don't blame the seller because I've received many other items without damage when the package was even less strong than this before. My feeling is the courier people did not use proper procedure in handling fragile packaging this time. I think I can still get the sarong repaired but that is not the point. I'm disappointed that fedex put the blame on packaging rather than admit their people's improper handling.

4th March 2020, 04:50 PM	#2
Rick Vikingsword Staff Join Date: Nov 2004 Posts: 6,336	That's a familiar tactic for FEDEX. I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers. The painting arrived, frame smashed to bits; canvas okay. FEDEX paid for a new frame after much hemming and hawing. IIRC FEDEX told me that the person who shipped the item had to make the claim. It was a process, but I got the frame replaced on their dime.

4th March 2020, 05:40 PM	#3
David Keris forum moderator Join Date: Aug 2006 Location: Nova Scotia Posts: 7,211	Was no additional insurance taken out before this sheath was shipped?

4th March 2020, 08:45 PM	#4
RAMBA Member Join Date: Apr 2019 Posts: 102	Seems like a truck has run over it! Packaging seems more than adequate. Just careless "who cares" handling from the shipper.