Inbound Package Stuck in US Customs?

asomotif · 11th February 2019, 06:38 PM

Is you shipper a private person or a company ?

In the past I noticed that companies sometimes get a better follow up on their packages.

Did he mark the package "return to sender if undeliverable" ?

I had a package to Singapore that was routed via the US last december.
It was also held by US customs and it took over 3 weeks to get more details.
The package was finaly delivered to Singapore, but is was marked with "return to sender" ? because it contained a sword…

Anyway, keep asking the shipper to contact the UK Royal mail. Tracing should indeed be done from his side.

kahnjar1 · 11th February 2019, 07:01 PM

Any possibility that there is a backlog hold up due to your recent Govt shutdown?

Will M · 11th February 2019, 09:26 PM

Held up at customs is at least a plausible answer. The govt. shutdown may be the cause. That they acknowledge your package is positive.
Since the beginning of Nov is a problem, I agree that you should go to the post office, ask to make a claim against it which may get them moving.
Hopefully it's insured.

kai · 11th February 2019, 10:08 PM

Hello Dave,

Sorry to hear that - it really sucks when tracking does not work!

How securely were the labels/addresses attached? You may want to also contact the central USPS facility for "undeliverable" parcels just in case.

IIRC, you have to meet a deadline or the parcel will be forfeited...

Regards,
Kai

kai · 11th February 2019, 10:18 PM

Hello Dave,

Have a look here:
http://www.vikingsword.com/vb/showthread.php?t=23525

(From the tracking info, this does not seem to be your problem. However, I'd also consider this possibility and file another claim here just to be on the safe side of things...)

Regards,
Kai

DaveA · 19th February 2019, 09:27 AM

Thank you everyone for your advice and commiseration. I have a few useful tips now on how to proceed. As far as I know, there are no materials in the items that might be restricted. Old hardwood from S.E. Asia is possible concern. The types are hard to identify especially when significantly aged. I’ve never had a problem before of this kind. With some luck, I will post a happy ending story.

Dave A.

Sajen · 19th February 2019, 05:00 PM

Hope you will receive your items!

19th February 2019, 09:27 AM	#6
DaveA Member Join Date: Apr 2007 Location: Wisconsin, USA Posts: 416	Thank you Thank you everyone for your advice and commiseration. I have a few useful tips now on how to proceed. As far as I know, there are no materials in the items that might be restricted. Old hardwood from S.E. Asia is possible concern. The types are hard to identify especially when significantly aged. I’ve never had a problem before of this kind. With some luck, I will post a happy ending story. Dave A.

11th February 2019, 06:38 PM	#1
asomotif Member Join Date: Nov 2006 Location: The Netherlands Posts: 2,235	Is you shipper a private person or a company ? In the past I noticed that companies sometimes get a better follow up on their packages. Did he mark the package "return to sender if undeliverable" ? I had a package to Singapore that was routed via the US last december. It was also held by US customs and it took over 3 weeks to get more details. The package was finaly delivered to Singapore, but is was marked with "return to sender" ? because it contained a sword… Anyway, keep asking the shipper to contact the UK Royal mail. Tracing should indeed be done from his side.

11th February 2019, 07:01 PM	#2
kahnjar1 Member Join Date: Aug 2007 Location: CHRISTCHURCH NEW ZEALAND Posts: 2,789	Any possibility that there is a backlog hold up due to your recent Govt shutdown?

11th February 2019, 09:26 PM	#3
Will M Member Join Date: Mar 2012 Location: In the wee woods north of Napanee Ontario Posts: 395	Held up at customs is at least a plausible answer. The govt. shutdown may be the cause. That they acknowledge your package is positive. Since the beginning of Nov is a problem, I agree that you should go to the post office, ask to make a claim against it which may get them moving. Hopefully it's insured.

11th February 2019, 10:08 PM	#4
kai Member Join Date: Apr 2005 Posts: 3,255	Hello Dave, Sorry to hear that - it really sucks when tracking does not work! How securely were the labels/addresses attached? You may want to also contact the central USPS facility for "undeliverable" parcels just in case. IIRC, you have to meet a deadline or the parcel will be forfeited... Regards, Kai

11th February 2019, 10:18 PM	#5
kai Member Join Date: Apr 2005 Posts: 3,255	Hello Dave, Have a look here: http://www.vikingsword.com/vb/showthread.php?t=23525 (From the tracking info, this does not seem to be your problem. However, I'd also consider this possibility and file another claim here just to be on the safe side of things...) Regards, Kai

19th February 2019, 05:00 PM	#7
Sajen Member Join Date: Aug 2007 Location: Germany, Dortmund Posts: 9,212	Hope you will receive your items!