Shipment trouble from Czerny's (Auction #108 Dec 20)

Anthony G. · 19th May 2021, 09:45 AM

Quote:

Originally Posted by Green

i still have not receive my won items from Dec 8 2020 Czerny's auction!

Is there anyone living near Czerny's office that can help me? if so, please pm me.

I sent many e mails to the shipper that czerny's cantract out to ship items but I did not get any satisfactory answer from them apart from they telling that they are applying to get new documents. In fact the last two recent e mails were not even answered.

I also sent an e mail to natalia at czerny's and she responded by saying I need to contact the shipper.

The items were resent back by fedex to the shipper late feb but until now they can't sort out the issue yet?

Sorry to hear about your predicament with the shipper and auction house. With your hindsight, I guess that this auction house is not for me. I also have similar issue until I shipped to a local friend within Europe and he helped me by shipping it to me from his home. A stroke of luck.

Green · 19th May 2021, 11:26 AM

Thanks Anthony G;

Actually that is one of my last option. To ask them to send to a European address of a friend and he will send this to me. Hope that they still have my package and not lost it somehow.

But I guess I will wait a bit longer and hope they will respond and give update and pray that they can resend them again (without trouble this time).

kai · 19th May 2021, 12:25 PM

Hello Nik,

I certainly understand your frustration!

However, after the delay due to the late goverment approvals due to changes in their processes, we have to realize that this additional delay was caused by FedEx by changing their rules without prior notice!

I'm sure they would have contacted you immediately in case the shipment would have been lost by FedEx and are working on finding a solution.

Due to anti-Mafia measures, there's lots of bureaucracy in Italy with anything remotely related to weapons, even if obsolete. Bureaucracy hardly ever is implemented to make your life easier; if it works, it helps to make your life a bit safer though...

Don't be too hard on the shipping folks and keep the English simple.

Regards,
Kai

19th May 2021, 11:26 AM	#2
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 320	Thanks Anthony G; Actually that is one of my last option. To ask them to send to a European address of a friend and he will send this to me. Hope that they still have my package and not lost it somehow. But I guess I will wait a bit longer and hope they will respond and give update and pray that they can resend them again (without trouble this time).

19th May 2021, 12:25 PM	#3
kai Member Join Date: Apr 2005 Posts: 3,255	Hello Nik, I certainly understand your frustration! However, after the delay due to the late goverment approvals due to changes in their processes, we have to realize that this additional delay was caused by FedEx by changing their rules without prior notice! I'm sure they would have contacted you immediately in case the shipment would have been lost by FedEx and are working on finding a solution. Due to anti-Mafia measures, there's lots of bureaucracy in Italy with anything remotely related to weapons, even if obsolete. Bureaucracy hardly ever is implemented to make your life easier; if it works, it helps to make your life a bit safer though... Don't be too hard on the shipping folks and keep the English simple. Regards, Kai