Shipment trouble from Czerny's (Auction #108 Dec 20)

mariusgmioc · 27th March 2021, 02:06 PM

What prevents you to ask Ms. Kochetkova to give you an update and an ETA?!

You, as the receiver of the parcel, don't have to worry about contacting the shipper. It is the sender's responsabilty and obligation to make sure you receive the goods you paid for!

So stop worrying and start acting! 😎👍

PS: You can also ask for a refund, but I would keep this as a last resort.

Green · 19th May 2021, 08:31 AM

i still have not receive my won items from Dec 8 2020 Czerny's auction!

Is there anyone living near Czerny's office that can help me? if so, please pm me.

I sent many e mails to the shipper that czerny's cantract out to ship items but I did not get any satisfactory answer from them apart from they telling that they are applying to get new documents. In fact the last two recent e mails were not even answered.

I also sent an e mail to natalia at czerny's and she responded by saying I need to contact the shipper.

The items were resent back by fedex to the shipper late feb but until now they can't sort out the issue yet?

Anthony G. · 19th May 2021, 09:45 AM

Quote:

Originally Posted by Green

i still have not receive my won items from Dec 8 2020 Czerny's auction!

Is there anyone living near Czerny's office that can help me? if so, please pm me.

I sent many e mails to the shipper that czerny's cantract out to ship items but I did not get any satisfactory answer from them apart from they telling that they are applying to get new documents. In fact the last two recent e mails were not even answered.

I also sent an e mail to natalia at czerny's and she responded by saying I need to contact the shipper.

The items were resent back by fedex to the shipper late feb but until now they can't sort out the issue yet?

Sorry to hear about your predicament with the shipper and auction house. With your hindsight, I guess that this auction house is not for me. I also have similar issue until I shipped to a local friend within Europe and he helped me by shipping it to me from his home. A stroke of luck.

Green · 19th May 2021, 11:26 AM

Thanks Anthony G;

Actually that is one of my last option. To ask them to send to a European address of a friend and he will send this to me. Hope that they still have my package and not lost it somehow.

But I guess I will wait a bit longer and hope they will respond and give update and pray that they can resend them again (without trouble this time).

kai · 19th May 2021, 12:25 PM

Hello Nik,

I certainly understand your frustration!

However, after the delay due to the late goverment approvals due to changes in their processes, we have to realize that this additional delay was caused by FedEx by changing their rules without prior notice!

I'm sure they would have contacted you immediately in case the shipment would have been lost by FedEx and are working on finding a solution.

Due to anti-Mafia measures, there's lots of bureaucracy in Italy with anything remotely related to weapons, even if obsolete. Bureaucracy hardly ever is implemented to make your life easier; if it works, it helps to make your life a bit safer though...

Don't be too hard on the shipping folks and keep the English simple.

Regards,
Kai

David · 19th May 2021, 06:07 PM

Quote:

Originally Posted by Green

I also sent an e mail to natalia at czerny's and she responded by saying I need to contact the shipper.

I have to say that i find this response disturbing. Your dealing has been with the auction house and you did not choose your own shipping, did you? Czerny should accept responsibility for this. They contracted out the shipping and they are responsible for ensuring that you receive the item that you paid them for.

mariusgmioc · 19th May 2021, 08:31 PM

Quote:

Originally Posted by David

I have to say that i find this response disturbing. Your dealing has been with the auction house and you did not choose your own shipping, did you? Czerny should accept responsibility for this. They contracted out the shipping and they are responsible for ensuring that you receive the item that you paid them for.

Exactly! David is absolutely right!

The responsibility over shipping falls to the one paying for it. They and only they have legal leverage to address the shipper.

You did not choose the shipper, did not pay for it and have absolutely no leverage to address them regarding the issue. You paid Czerny's to send the items to you and that's their responsibility and theirs alone.

The response from Czerny's absolutely unacceptable.

I should immediately ask for a full refund (I sent you a private message with more detailed information).

PS: I had issues with damaged items received from Czerny's and they were all resolved quickly and professionally so I am very surprised and disappointed by your experience.

kai · 19th May 2021, 10:58 PM

Hello Marius,

As of this very auction, the shipping expenses are paid directly to the shipping company (separately invoiced from the auction results). Thus, the recipient does enter a separate contract with the shipper and the shipper is the contact point for any shipping problems.

Without being apologetic, I'm sure though that Czerny's is interested in things going smoothly and will look into improving any processes that continue resulting in any problems. As mentioned, the bureaucracy combined with limiting resources due to the ongoing pandemic will result in problems not commonly experienced.

Experiences with shipping overseas during the pandemic seem to vary widely, including parcels shipped by consumers as well as B2B transfers.

Regards,
Kai

Will M · 20th May 2021, 01:42 AM

I've previously had the same issue with a sword coming from the UK to Canada. I waited a month while tracking the package. Apparently tracking shows movement to Canada but I have learned it is only the electronic paperwork!!
I had to call them to get them to return to sender as it sat in limbo! It was still in a UK warehouse!
The company had their own weapons policy, not law and refused to ship and failed to contact the sender..
The sword finally arrived after 3 months! A little nerve wracking when it's a very special item.
Most items I have received of late are sent DHL.
I find many packers just pick a shipper without knowledge of their restrictions.
I believe the Fedex restriction is not new.
It's best to ask the packers to ship using the shipper you request.
The real problem is we are not dealing with intelligent people.

Anthony G. · 20th May 2021, 02:05 AM

Quote:

Originally Posted by Will M

I've previously had the same issue with a sword coming from the UK to Canada. I waited a month while tracking the package. Apparently tracking shows movement to Canada but I have learned it is only the electronic paperwork!!
I had to call them to get them to return to sender as it sat in limbo! It was still in a UK warehouse!
The company had their own weapons policy, not law and refused to ship and failed to contact the sender..
The sword finally arrived after 3 months! A little nerve wracking when it's a very special item.
Most items I have received of late are sent DHL.
I find many packers just pick a shipper without knowledge of their restrictions.
I believe the Fedex restriction is not new.
It's best to ask the packers to ship using the shipper you request.
The real problem is we are not dealing with intelligent people.

//quote//
The real problem is we are not dealing with intelligent people.

I second to that statement as per above quote. Sometimes I got so fed-up that almost called them aka the logistic company stupid over the phone and email. I have to teach UPS how to apply the permit. faint.........

27th March 2021, 02:06 PM	#1
mariusgmioc Member Join Date: Sep 2014 Location: Austria Posts: 1,906	What prevents you to ask Ms. Kochetkova to give you an update and an ETA?! You, as the receiver of the parcel, don't have to worry about contacting the shipper. It is the sender's responsabilty and obligation to make sure you receive the goods you paid for! So stop worrying and start acting! 😎👍 PS: You can also ask for a refund, but I would keep this as a last resort. Last edited by mariusgmioc; 27th March 2021 at 02:49 PM.

19th May 2021, 08:31 AM	#2
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 320	i still have not receive my won items from Dec 8 2020 Czerny's auction! Is there anyone living near Czerny's office that can help me? if so, please pm me. I sent many e mails to the shipper that czerny's cantract out to ship items but I did not get any satisfactory answer from them apart from they telling that they are applying to get new documents. In fact the last two recent e mails were not even answered. I also sent an e mail to natalia at czerny's and she responded by saying I need to contact the shipper. The items were resent back by fedex to the shipper late feb but until now they can't sort out the issue yet?

19th May 2021, 11:26 AM	#4
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 320	Thanks Anthony G; Actually that is one of my last option. To ask them to send to a European address of a friend and he will send this to me. Hope that they still have my package and not lost it somehow. But I guess I will wait a bit longer and hope they will respond and give update and pray that they can resend them again (without trouble this time).

19th May 2021, 12:25 PM	#5
kai Member Join Date: Apr 2005 Posts: 3,255	Hello Nik, I certainly understand your frustration! However, after the delay due to the late goverment approvals due to changes in their processes, we have to realize that this additional delay was caused by FedEx by changing their rules without prior notice! I'm sure they would have contacted you immediately in case the shipment would have been lost by FedEx and are working on finding a solution. Due to anti-Mafia measures, there's lots of bureaucracy in Italy with anything remotely related to weapons, even if obsolete. Bureaucracy hardly ever is implemented to make your life easier; if it works, it helps to make your life a bit safer though... Don't be too hard on the shipping folks and keep the English simple. Regards, Kai

19th May 2021, 10:58 PM	#8
kai Member Join Date: Apr 2005 Posts: 3,255	Hello Marius, As of this very auction, the shipping expenses are paid directly to the shipping company (separately invoiced from the auction results). Thus, the recipient does enter a separate contract with the shipper and the shipper is the contact point for any shipping problems. Without being apologetic, I'm sure though that Czerny's is interested in things going smoothly and will look into improving any processes that continue resulting in any problems. As mentioned, the bureaucracy combined with limiting resources due to the ongoing pandemic will result in problems not commonly experienced. Experiences with shipping overseas during the pandemic seem to vary widely, including parcels shipped by consumers as well as B2B transfers. Regards, Kai

20th May 2021, 01:42 AM	#9
Will M Member Join Date: Mar 2012 Location: In the wee woods north of Napanee Ontario Posts: 394	I've previously had the same issue with a sword coming from the UK to Canada. I waited a month while tracking the package. Apparently tracking shows movement to Canada but I have learned it is only the electronic paperwork!! I had to call them to get them to return to sender as it sat in limbo! It was still in a UK warehouse! The company had their own weapons policy, not law and refused to ship and failed to contact the sender.. The sword finally arrived after 3 months! A little nerve wracking when it's a very special item. Most items I have received of late are sent DHL. I find many packers just pick a shipper without knowledge of their restrictions. I believe the Fedex restriction is not new. It's best to ask the packers to ship using the shipper you request. The real problem is we are not dealing with intelligent people.