Breakage during shipment

Rick · 4th March 2020, 04:50 PM

That's a familiar tactic for FEDEX.
I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers.

The painting arrived, frame smashed to bits; canvas okay.
FEDEX paid for a new frame after much hemming and hawing.
IIRC FEDEX told me that the person who shipped the item had to make the claim.
It was a process, but I got the frame replaced on their dime.

David · 4th March 2020, 05:40 PM

Was no additional insurance taken out before this sheath was shipped?

RAMBA · 4th March 2020, 08:45 PM

Seems like a truck has run over it!

Packaging seems more than adequate. Just careless "who cares" handling from the shipper.

4th March 2020, 04:50 PM	#1
Rick Vikingsword Staff Join Date: Nov 2004 Posts: 6,365	That's a familiar tactic for FEDEX. I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers. The painting arrived, frame smashed to bits; canvas okay. FEDEX paid for a new frame after much hemming and hawing. IIRC FEDEX told me that the person who shipped the item had to make the claim. It was a process, but I got the frame replaced on their dime.

4th March 2020, 05:40 PM	#2
David Keris forum moderator Join Date: Aug 2006 Location: Nova Scotia Posts: 7,237	Was no additional insurance taken out before this sheath was shipped?

4th March 2020, 08:45 PM	#3
RAMBA Member Join Date: Apr 2019 Posts: 102	Seems like a truck has run over it! Packaging seems more than adequate. Just careless "who cares" handling from the shipper.