Announcing "History of Steel in East Asia"

Mark · 29th August 2006, 05:54 PM

Posting photos and such here isn't really going to do the job.

I think the best way to handle damage is, as Antonio has suggested, taking detailed photos of the damage. You have the "before" photos available, of course, in the form of the Museum catalogue photos.

Then, you should write a letter to the Museum explaining and describing the damage, and including the photographs, so that the Museum (which bought the insurance) can file a claim. They will also need an estimation of the damage value. Since the item was not completely destroyed or lost, this would be the loss of market value due to the damage. Often insurance companies require additional evidence or explanation, but those basics should get the ball rolling.

While this forum is a convenient place in which to communicate quickly, it really isn't the place to resolve this issue, so I urge everyone to shift to direct communication for these "business" matters.

Spunjer · 30th August 2006, 03:42 AM

Quote:

"Second, one of the most important practices is to immediately show a picture or a set of pictures of the damage caused.

I made sure I left after a period long enough for everyone to receive the pieces.

Pardon me, but we have at least two lawyers here and you all know that you cannot place a claim in a forum or by email by just stating it. You have to prove it, show the damage, the before and the after.
Then insurance prescribes. It does not last forever.

that is why i emailed you directly, antonio. i even mention to you that pictures will be provided, but i did not get any response from you. i'm not a lawyer and i do not know what do do and steps to take. and you also said:

Quote:

You see, we do our very best, but the moment you receive the boxes and don't verify the contents, then technically it is impossible to place a claim, and the longer the time, the more impossible.

you see, i did not know that because i did not get any response from you. maybe if you could've given me an address right away, or who to talk to, or who to email to, i would have done that ASAP (as soon as possible), with the pictures provided.

so:

1) i have the pictures
2) who can i email to
3) what do i need to do, or is it too late

i understand that you have an impeccable crew, but somewhere down the line, the scabbard was saran wrapped tightly causing the sampil, or throat of the scabbard to crush, and the side of the scabbard to splinter. the bottom line is, the scabbard is SNAFU. i just wanna know what do i need to do, or do i just take this as a loss.
ron

Antonio Cejunior · 30th August 2006, 05:45 AM

Hi Ron,

As suggested by Mark I am replying to you in private.
Thank you

29th August 2006, 05:54 PM	#1
Mark Member Join Date: Dec 2004 Posts: 987	Posting photos and such here isn't really going to do the job. I think the best way to handle damage is, as Antonio has suggested, taking detailed photos of the damage. You have the "before" photos available, of course, in the form of the Museum catalogue photos. Then, you should write a letter to the Museum explaining and describing the damage, and including the photographs, so that the Museum (which bought the insurance) can file a claim. They will also need an estimation of the damage value. Since the item was not completely destroyed or lost, this would be the loss of market value due to the damage. Often insurance companies require additional evidence or explanation, but those basics should get the ball rolling. While this forum is a convenient place in which to communicate quickly, it really isn't the place to resolve this issue, so I urge everyone to shift to direct communication for these "business" matters.

30th August 2006, 05:45 AM	#3
Antonio Cejunior Member Join Date: Mar 2005 Location: Macau Posts: 294	Hi Ron, As suggested by Mark I am replying to you in private. Thank you