Breakage during shipment

Rick · 4th March 2020, 04:50 PM

That's a familiar tactic for FEDEX.
I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers.

The painting arrived, frame smashed to bits; canvas okay.
FEDEX paid for a new frame after much hemming and hawing.
IIRC FEDEX told me that the person who shipped the item had to make the claim.
It was a process, but I got the frame replaced on their dime.

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4th March 2020, 04:50 PM	#9
Rick Vikingsword Staff Join Date: Nov 2004 Posts: 6,336	That's a familiar tactic for FEDEX. I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers. The painting arrived, frame smashed to bits; canvas okay. FEDEX paid for a new frame after much hemming and hawing. IIRC FEDEX told me that the person who shipped the item had to make the claim. It was a process, but I got the frame replaced on their dime.