Items lost in mail!!! what should I do?

drac2k · 7th January 2018, 03:07 PM

As a fellow collector, I feel your pain; especially when the prize you won far exceeds the cost!
When dealing with the USPS, I always send the item by Priority and I fully insure it, as well as ask for a signature confirmation if any significant amount of value is involved; they seem to pay much better attention to the package when they are monetarily responsible.
Since you are in Malaysia, my next possible solution may not be cost effective for you, but I have found that it sometimes works; call the USPS Service center with the tracking number.You will have to wait for many minutes on hold before you will be able to talk to a human being and prior to that agree to participate in the short survey after you have talked to the USPS representative.They must be graded on their performance as I have found them to be very, very helpful and call more than once if you do not get the answers that you want, as a different operator may have new information or different insights.
My guess is that your hold up would be with Customs.
Good Luck and I hope that your items will come to you.

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7th January 2018, 03:07 PM	#13
drac2k Member Join Date: Jun 2013 Posts: 1,258	As a fellow collector, I feel your pain; especially when the prize you won far exceeds the cost! When dealing with the USPS, I always send the item by Priority and I fully insure it, as well as ask for a signature confirmation if any significant amount of value is involved; they seem to pay much better attention to the package when they are monetarily responsible. Since you are in Malaysia, my next possible solution may not be cost effective for you, but I have found that it sometimes works; call the USPS Service center with the tracking number.You will have to wait for many minutes on hold before you will be able to talk to a human being and prior to that agree to participate in the short survey after you have talked to the USPS representative.They must be graded on their performance as I have found them to be very, very helpful and call more than once if you do not get the answers that you want, as a different operator may have new information or different insights. My guess is that your hold up would be with Customs. Good Luck and I hope that your items will come to you.