Items lost in mail!!! what should I do?

GIO · 2nd August 2022, 01:35 PM

I have come to know of this post after so long tima has elapsed.
Once I bought a nice Madura keris hilt and received an empty envelope with a tear, indicating that the contents was stolen somewhere (I suspect after its arrival in Italy and after customs operations). I filed a claim both with the Italian customs and with the seller. I heard nothing from Italy, but to my great surprise I got an almost complete reimboursement from Indonesia. Unfortunately I don't remember further details as to the insurance or about who made the reimboursement (Indonesian Customs or Seller).

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2nd August 2022, 01:35 PM	#19
GIO Member Join Date: Dec 2009 Posts: 329	I have come to know of this post after so long tima has elapsed. Once I bought a nice Madura keris hilt and received an empty envelope with a tear, indicating that the contents was stolen somewhere (I suspect after its arrival in Italy and after customs operations). I filed a claim both with the Italian customs and with the seller. I heard nothing from Italy, but to my great surprise I got an almost complete reimboursement from Indonesia. Unfortunately I don't remember further details as to the insurance or about who made the reimboursement (Indonesian Customs or Seller).