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#1 |
Member
Join Date: Apr 2007
Location: Wisconsin, USA
Posts: 413
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Hello,
My package of swords is lost, or stuck, somewhere in the US and never delivered. The swords are beautiful (and precious) and I am in denial about the possibility of losing them forever. I hope someone in the forum can help me, but I dearly hope that you have not had a similar experience. I purchased several swords from a forum member dealer who is well trusted for quality and reliability. The package was accepted by the UK Royal Mail and made it to the US. The last time the tag was scanned was on November 4, 2018. Tracking information says: "Processed Through Facility: ISC New York NY (USPS)". I've talked to USPS customer service and they claim the package is being held by the US Customs and Border Patrol. That is what the last tag information means. They claim to havre no ability to find out the status. (I don't believe this.) The shipper in the UK initiated an international trace in December, but thus far there is no new information. US Customs and Border Patrol seems impossible to contact. Their web info says if they are holding a package then they will notify the recipient by mail. I have heard nothing from them. Searching on the web reveals a great many complaints about the ISC NY facility for lost or delayed packages. Any ideas on what I can do to find out more information about the package and how to get it delivered? Thanks for your comments in advance. Dave A. |
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#2 |
EAAF Staff
Join Date: Dec 2004
Location: Louisville, KY
Posts: 7,189
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All I can say is that I am sorry this is happening to you right now. I hope you get your stuff back without damage or incident.
Idiots! ![]() |
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#3 |
Member
Join Date: Sep 2012
Posts: 456
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I find that visiting my local post office and asking whomever is in charge to help
is very effective; much more so than calling the 800 number. If you don't know the people at your P.O., make a point of it. It really makes a difference. I hope you receive your package soon. |
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#4 |
Member
Join Date: Jun 2013
Posts: 1,217
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By any chance were the handles made of ivory or any other material from an endangered species or possibly confused for one?
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#5 | |
Keris forum moderator
Join Date: Aug 2006
Location: Nova Scotia
Posts: 7,095
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#6 |
Member
Join Date: Dec 2004
Location: What is still UK
Posts: 5,773
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I had a similar problem when I sold a Maria+Popovi Martinez ceramic bowl to an art gallery in Texas. I just described the item as a Maria+Popovi Martinez earthenware bowl. The piece was then held at US customs. Apparently my description was not good enough. To me it was an earthenware bowl which was rather naive of me. US customs wanted to know more about this item before it could be released {sounded crazy to me} like what it was made of
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