Probus Auktioner?

JeffS · 3rd June 2023, 04:15 PM

Anyone here familiar with Probus Auktioner in Sweden? I won a sword back in April and have been unable to contact them.

A.alnakkas · 3rd June 2023, 08:52 PM

Have bought from them before. Communication was top notch and item was packaged and I arranged shipping easily. It was two years ago.

I recommend giving them a call.

Victrix · 5th June 2023, 09:29 AM

I have bought from them before and they used to be OK. Some time back I thought I won the auction for some items but it turned out that my bids had not been noticed so the items were sold at a lower price and collected by another buyer already! Very disappointed as you can imagine.

I checked their website and the Swedish version states that they prefer if buyers collect their items at the end of the auction. They further state that they can help with packing and ”usually” assist with sending the item through post or Fedex within Sweden or EU, as long as items not too bulky. If transportation assistance is required you should wait with paying the invoice until you have contacted Probus and agreed a transport alternative.

I imagine you already paid the invoice. In that case you should contact them at: Probus auktioner, Grevgatan 6, SE-114 53 Stockholm, Sweden. Tel. +46 (0)8 660 59 00, email: info@probusauktioner.se. Start with sending emails but Swedish people are notoriously bad a reading emails. Then try and call their office but not sure it’s manned frequently. Finally send them a letter addressed to Max Sjöberg.

corrado26 · 5th June 2023, 11:38 AM

Quote:

Originally Posted by Victrix

Some time back I thought I won the auction for some items but it turned out that my bids had not been noticed so the items were sold at a lower price and collected by another buyer already! Very disappointed as you can imagine.

I made the same experience some time before and stopped dealing with them immediately. This is not the way to deal with clients.

3rd June 2023, 04:15 PM	#1
JeffS Member Join Date: Sep 2005 Location: Singapore Posts: 344	Probus Auktioner? Anyone here familiar with Probus Auktioner in Sweden? I won a sword back in April and have been unable to contact them.

3rd June 2023, 08:52 PM	#2
A.alnakkas Member Join Date: Nov 2010 Location: Kuwait Posts: 1,340	Have bought from them before. Communication was top notch and item was packaged and I arranged shipping easily. It was two years ago. I recommend giving them a call.

5th June 2023, 09:29 AM	#3
Victrix Member Join Date: Apr 2017 Location: Sweden Posts: 710	I have bought from them before and they used to be OK. Some time back I thought I won the auction for some items but it turned out that my bids had not been noticed so the items were sold at a lower price and collected by another buyer already! Very disappointed as you can imagine. I checked their website and the Swedish version states that they prefer if buyers collect their items at the end of the auction. They further state that they can help with packing and ”usually” assist with sending the item through post or Fedex within Sweden or EU, as long as items not too bulky. If transportation assistance is required you should wait with paying the invoice until you have contacted Probus and agreed a transport alternative. I imagine you already paid the invoice. In that case you should contact them at: Probus auktioner, Grevgatan 6, SE-114 53 Stockholm, Sweden. Tel. +46 (0)8 660 59 00, email: info@probusauktioner.se. Start with sending emails but Swedish people are notoriously bad a reading emails. Then try and call their office but not sure it’s manned frequently. Finally send them a letter addressed to Max Sjöberg.