US Customs ate my package

Bob A · 1st November 2019, 09:01 PM

Good day, all.

I ordered Dmitry's book in September, and it was shipped around the beginning of October from Moscow. It entered US Customs on 10 October, and has not been seen or heard from since,

I've made a number of inquiries, but the Postal Service says they have no influence on Customs, and were unable to provide me with a contact number. US Customs website is useless for this purpose; I've not been able to find a way to proceed.

I've had other packages delayed for weeks in Customs, and still have hope that the book would appear. However, it's not guaranteed. If anyone has information or suggestions that would be of assistance, I'd love to know what it might be.

Thanks.

mahratt · 1st November 2019, 11:41 PM

Unfortunately, as soon as the parcel arrived in the United States, the Russian Post answers me that now it is possible to track information about the parcel only through the US postal service ... And in the US Postal Service, there is no information about the parcel ...

I now have a similar problem in the UK ... There, too, the parcel with my book was detained at customs for some reason ... At the same time, forum participants from Australia, Poland, Spain, France and several other European countries, and yet, By the way, one participant from the USA has already received parcels with books ...

RAMBA · 2nd November 2019, 12:00 AM

I can confirm my copy arrived no issues to Australia. If customs authorities are detaining books we have a big problem in the world.

mahratt · 2nd November 2019, 12:29 AM

Quote:

Originally Posted by RAMBA

I can confirm my copy arrived no issues to Australia. If customs authorities are detaining books we have a big problem in the world.

Thanks Tom. Russian Post pointed out to me that in the UK, customs delayed the book because: "Customs declaration is missing or incorrect"...
But the customs declaration for the book in London was issued in the same way as for you, and for other participants who have already received the books ...
But in the case of the parcel to Robert, I have no information at all why the parcel has been in the US customs for so long...

Bob A · 2nd November 2019, 01:14 AM

Quote:

Originally Posted by RAMBA

I can confirm my copy arrived no issues to Australia. If customs authorities are detaining books we have a big problem in the world.

We unquestionably have big problems in the world.

That said, I suspect ineptitude rather than socio-political interference. As someone mentioned to me elsewhere today, "Half the people you saw today are below average."

RAMBA · 2nd November 2019, 02:01 AM

Quote:

Originally Posted by Bob A

We unquestionably have big problems in the world.

That said, I suspect ineptitude rather than socio-political interference. As someone mentioned to me elsewhere today, "Half the people you saw today are below average."

Yes I have just had an experience of ineptitude in a large dose.

ariel · 2nd November 2019, 04:32 AM

I ordered this book from the publisher and it got stuck with the US Customs for a whole month(!). Then, just as suddenly it appeared on my front porch.
Hope yours is in the same temporal limbo.

I also informed Mahratt that I bought his book and per his promise I also was entitled to its English translation.
That was month ago and I am still waiting for any response. Likely, US Customs are not the only ones to screw things up.

1st November 2019, 09:01 PM	#1
Bob A Member Join Date: Feb 2014 Posts: 427	US Customs ate my package Good day, all. I ordered Dmitry's book in September, and it was shipped around the beginning of October from Moscow. It entered US Customs on 10 October, and has not been seen or heard from since, I've made a number of inquiries, but the Postal Service says they have no influence on Customs, and were unable to provide me with a contact number. US Customs website is useless for this purpose; I've not been able to find a way to proceed. I've had other packages delayed for weeks in Customs, and still have hope that the book would appear. However, it's not guaranteed. If anyone has information or suggestions that would be of assistance, I'd love to know what it might be. Thanks.

1st November 2019, 11:41 PM	#2
mahratt Member Join Date: Nov 2009 Location: Russia Posts: 1,042	Unfortunately, as soon as the parcel arrived in the United States, the Russian Post answers me that now it is possible to track information about the parcel only through the US postal service ... And in the US Postal Service, there is no information about the parcel ... I now have a similar problem in the UK ... There, too, the parcel with my book was detained at customs for some reason ... At the same time, forum participants from Australia, Poland, Spain, France and several other European countries, and yet, By the way, one participant from the USA has already received parcels with books ...

2nd November 2019, 12:00 AM	#3
RAMBA Member Join Date: Apr 2019 Posts: 102	I can confirm my copy arrived no issues to Australia. If customs authorities are detaining books we have a big problem in the world.

2nd November 2019, 04:32 AM	#7
ariel Member Join Date: Dec 2004 Location: Ann Arbor, MI Posts: 5,503	I ordered this book from the publisher and it got stuck with the US Customs for a whole month(!). Then, just as suddenly it appeared on my front porch. Hope yours is in the same temporal limbo. I also informed Mahratt that I bought his book and per his promise I also was entitled to its English translation. That was month ago and I am still waiting for any response. Likely, US Customs are not the only ones to screw things up.