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Originally Posted by VANDOO
ONE LAST COMMENT BEFORE LAYING THIS THREAD TO REST.
I SENT SEVERAL EMAILS TO EBAY ASKING FOR HELP AND ADVICE ON WHAT TO DO AFTER I COULD NOT GET A REPLY FROM THE SELLER AND HAD BEEN INFORMED OF POSSIBLE FRAUD ON MY AUCTION. I GOT TWO AUTOMATED REPLYS FROM EBAY.
1. WE HAVE CANCELLED THE AUCTION AND CAN'T GIVE DETAILS TO PROTECT THE SELLERS RIGHTS, CONTACT THE SELLER. THIS WAS CANCELLED AFTER THE AUCTION HAD ENDED AND I HAD ALREADY PAID AND SENT MY FIRST EMAIL ASKING FOR HELP.
2. THE SECOND EMAIL THEY SENT WAS A VERY LONG LIST OF COMPLICATED LEGALESE WHICH APPEARED TO BE FOR SELLERS AND MADE ABSOLUTELY NO SENSE TO ME.
I SENT ANOTHER EMAIL AND ASKED THAT THEY HAVE A PERSON REPLY AND ANSWER MY QUESTIONS AND GIVE ME SOME ADVICE AN WHAT TO DO NEXT AS THE SELLER DID NOT REPLY. EBAY DID NOT REPLY EITHER.
I WENT TO PAYPAL AND FOUND A TELEPHONE NUMBER CALLED THEM , GOT THRU WITHOUT A WAIT TO A REAL PERSON. I GAVE HIM MY INFORMATION AND HE EXPIDITED THE INVESTIGATION , HE WAS FRIENDLY KNOWLEGABLE AND ANSWERED MY QUESTIONS , GAVE ME CHOICES AS TO HOW TO PROCEED AND GOOD INFORMATION AND ADVICE. IN TWO DAYS I HAD MY REFUND. I WAS IMPRESSED WITH PAYPALS CUSTOMER SERVICE WHICH IS VERY RARE IN THESE DAYS OF AUTOMATED MACHINES THAT GIVE YOU THE RUN AROUND FOR HOURS AND OFTEN ARE OF NO HELP AT ALL.
AS TO EBAYS CUSTOMER SERVICE, IT IS ABOUT AS HELPFUL AS A SCREEN DOOR ON A SUBMARINE.
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I had a similar situation but in my case, I was the seller. Someone bidded an item of mine (sword of course) up to almost $485 I think and won. Bidder has a 100% feedback rating and had made 20 purchases. In a couple of hours, ebay sent me an email similar to yours saying that the winning bidder's account was accessed by someone and he was not the one who made the bids.
The auction was cancelled by eBay without even investigating what happened or at least looking at the i.p. address of the winning bidder if the bid was made at his computer or someone hacked into his account. I was very upset because I needed the money this week already and don't have time to have it on auction again.
Is it really happening that someone is hacking to someones account on ebay?
It could also be possible that I was a victim of thrill/frenzy bid then not paying for something he/she won and telling ebay that some hacked to the account as a loophole to not pay the winning bid?
Sorry for the rambling
